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Returns Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase. 

 

To start a return, you can contact us at yitong@vincigant.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Unfortunately, we cannot accept returns on sale items . Discounted items are final and cannot be returned or exchanged.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.